Privacy Policy

This Privacy Policy describes how Shield Electrical Services collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We collect personal information when you use our website, request our services, or communicate with us. The types of information we may collect include:

  • Contact Information: Name, address, phone number, and email address.
  • Service Information: Details about the services you request or receive from us.
  • Payment Information: Credit card details or other payment information necessary to process payments.
  • Website Usage Information: IP address, browser type, operating system, and browsing behavior on our website.
  • Communications: Records of your communications with us, including emails, phone calls, and online forms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our services, including scheduling appointments, providing quotes, and completing electrical work.
  • To communicate with you about your service requests, updates, and other relevant information.
  • To process payments and manage your account.
  • To improve our website and services based on your feedback and usage patterns.
  • To send you promotional materials and marketing communications, where permitted by law.
  • To comply with legal and regulatory requirements.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure servers and encryption to protect sensitive data.
  • Implementing access controls to limit who can access your information.
  • Regularly monitoring our systems for security vulnerabilities.
  • Training our employees on data protection best practices.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

4. Data Sharing

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analytics, and marketing.
  • Legal Authorities: When required by law or legal process, we may disclose your information to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We require these third parties to protect your information in accordance with this Privacy Policy and applicable laws.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about your usage patterns. Cookies are small data files stored on your device that help us remember your preferences and track your activity on our website. You can control cookies through your browser settings and opt-out of certain tracking technologies.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
  • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.